|“||Hey, hey, hey!||”|
—Mitzi's , recurring phrase
Mitzi is a very nasty New York lady that appears in the episode The One With The East German Laundry Detergent. She is a bully to Rachel and the second female antagonist to appear in the whole series. The first one is Nurse Sizemore.
She first meets Rachel in a laundromat when she deliberately steals the latter's machine and loads her own clothing into it, using the excuse that there weren't any clothes in it in order to win the argument with her. Rachel is unable to stand up to her at first, but Ross Geller, who is with her, does. He wins the argument and Mitzi withdraws her clothes from the machine but leaves a red sock inside in order to get her revenge. Rachel is unaware and puts in a load of white clothes with it...
Later, all of Rachel's perfectly white clothes have turned pink! Mitzi walks past, peeking into the washing machine. She smirks wickedly at her success to get her revenge. Sniggering with vain happiness, Mitzi walks on.
Mitzi is finally seen when Rachel leaves her cart nearby and the big bully attempts to steal it from her, using the excuse that there wasn't any clothes in it, again. Rachel's wacky, quirky personality enables her to win the argument this time by, instead of starting a fight, leaving Mitzi bewildered and stunned by jumping into the cart and angrily saying that if Mitzi takes the cart, she will have to take Rachel with it. Outsmarted, Mitzi slinks away in defeat. She is never seen again.